Career Opportunities
Required Skills:
To provide sales and marketing support in building a pipeline of leads to meet business plans, quotas and company objectives. Responsible for generating leads through phone calls, social media and emails.
Having experience in
Bulk Drug API / Advance Intermediate sales.
International Sales and Marketing
- Prospecting, generating, qualifying, processing, and following up on leads and appointment setting for the external sales team.
- Research, track, maintain, and update leads.
- Must have experience in international sales in countries like China, Korea, Japan.
- Make outgoing calls to develop new business.
- Collaboratively work with the sales and marketing team to develop lead generation strategies to generate lead opportunities with prospective customers.
- Direct email marketing to key clients and prospects.
- Conduct customer research.
- Conduct client or market surveys to obtain information about potential leads.
- Participate in the preparation of proposals and/or sales presentations.
- Provide accurate and timely information to management.
- Develop a strong knowledge of the company's products and services to facilitate the sales process.
- Initiate and participate in new business pitches with the sales team and subject matter experts and own follow-through with the lead prospect.
- Provide consistent, concise, accurate internal and external communications.
- Provide consistent, concise, accurate and timely weekly/monthly sales lead gen activity reports to management.
- Work collaboratively in a team environment and independently.
- Solve complex technical integration solutions and issues.
- Assist in preparing concise, targeted proposals and contracts.
- Develop and maintain strong relationships.
- Demonstrate a commitment to the technology industry by staying educated on new regulations, product solution changes, innovations, and trends.
- Achieve sales lead gen and appointment quotas.
Roles and Responsibilities
Desired Qualities
- Excellent English communication (verbal and written).
- Proficient in MS Office including Word, Excel, and Outlook.
- Strong project and time management skills.
- Experience working with Western companies (preferred).
- Qualifications and Educational Requirement: Masters in Science/ MBA in any relevant field with a minimum of 3-7 years of relevant work experience.
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Mode of Work
Work from Office -
Location :
Mumbai
Executive - Customer Support
Number of vacancy - 2- Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email
- Maintain an updated knowledge of the organization's products, services, and customer service policies
- Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
- Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits
- Participate in training opportunities provided by the organization or by outside entities
- Establish and maintain good rapport with customers by using positive language and anticipating their needs
- Having good SAP tool knowledge
- Ensure enquires are accurately updated onto the SAP system
Roles and Responsibilities
Desired Qualities
- MSc (Chemistry) with at least 1-4 years of experience in customer service and IP
- Good working knowledge in identifying the structures and drawing the structures by IUPAC name
- Self-motivated team player who demonstrates a positive attitude and a strong sense of responsibility
- Good interpersonal and communication skills
- Knowledge in SAP tool
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Mode of Work
Work from Office -
Location :
Hyderabad
Sr Executive - Customer Service and Response
Number of vacancy - 2Required Skills:
We are seeking experienced and customer-oriented individuals to join our Customer Service team as Sr Executives. As a Sr Executive - Customer Service and Response, you will be responsible for providing exceptional customer service and handling customer queries and complaints promptly and efficiently. You will play a crucial role in building strong customer relationships and ensuring customer satisfaction.
- Responding to customer inquiries, concerns, and complaints via various channels including phone, email, and social media.
- Providing accurate and timely information to customers regarding products, services, and company policies.
- Resolving customer issues effectively and efficiently, ensuring customer satisfaction and retention.
- Escalating complex customer issues to the appropriate department or supervisor for further resolution.
- Maintaining a high level of product knowledge to assist customers with their inquiries.
- Keeping accurate records of customer interactions, transactions, comments, and complaints.
- Collaborating with cross-functional teams to resolve customer issues and improve overall customer experience.
- Identifying opportunities for process improvement and suggesting innovative solutions.
- Achieving individual and team performance targets and KPIs set by the management.
- Adhering to company policies and procedures, ensuring compliance with industry regulations.
- Continuously updating knowledge of company products, services, and industry trends.
Roles and Responsibilities
Requirements:
- Bachelor's degree in any field.
- Minimum of 3 years of experience in customer service or a related role.
- Excellent verbal and written communication skills in English.
- Proficiency in using CRM software and other customer service tools.
- Strong problem-solving and decision-making skills.
- Ability to remain calm and professional in high-pressure situations.
- Strong interpersonal skills and ability to build rapport with customers.
- Ability to work independently and as part of a team.
- Flexibility to work in rotating shifts, including weekends and public holidays.
- Proven track record of meeting or exceeding customer service targets and KPIs.
- Knowledge of the industry and market trends is a plus.
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Mode of Work
Work from Office Department:
Customer Service-
Location :
Mumbai
If you are passionate about providing exceptional customer service and have the required skills and experience, we would love to hear from you. Apply now and become a part of our dynamic and customer-focused team.
Sr. Executive - Accounts Receivable/Payable (AR/AP)
Number of vacancy - 1Job Summary:
We are seeking a highly skilled and detail-oriented Sr. Executive - AR/AP to join our Finance team. The Sr. Executive will be responsible for managing the accounts receivable and accounts payable processes of our organization. The ideal candidate should have a strong background in finance and accounting, excellent analytical skills, and the ability to work independently while meeting tight deadlines.
- Manage the end-to-end accounts receivable process, including invoicing, collections, and cash applications.
- Handle the accounts payable function, including processing vendor invoices, verifying accuracy, and issuing payments in a timely manner.
- Perform regular reconciliations of accounts receivable and accounts payable ledgers to ensure accuracy and completeness.
- Maintain accurate and up-to-date records of all financial transactions related to AR/AP.
- Resolve any discrepancies or issues related to invoices, payments, or outstanding balances.
- Collaborate with internal stakeholders, such as sales and operations teams, to ensure proper documentation and approval for invoicing and payment processes.
- Prepare and analyze financial reports related to AR/AP, including aging reports, cash flow projections, and account reconciliations.
- Assist in month-end and year-end closing activities, ensuring accurate and timely reporting of financial data.
- Stay updated on industry trends and changes in accounting regulations related to AR/AP.
- Continuously identify opportunities for process improvements and implement best practices to enhance efficiency and accuracy in AR/AP operations.
Key Responsibilities:
Requirements:
- Bachelor's degree in Finance, Accounting, or a related field. Professional certifications (e.g., CPA, CMA) are a plus.
- Minimum of 5 years of relevant work experience in accounts receivable/payable or a similar role.
- Strong knowledge of accounting principles and practices, as well as financial analysis.
- Proficiency in using accounting software and MS Office applications, particularly Excel.
- Excellent attention to detail and accuracy in financial data processing and analysis.
- Strong analytical and problem-solving skills.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
- Proven ability to meet deadlines and work under pressure.
- Knowledge of local regulatory requirements and tax compliance related to AR/AP is preferred.
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Mode of Work
Work from Office -
Department:
Finance -
Location :
Mumbai
We offer competitive compensation and benefits packages and provide opportunities for professional growth and development. If you are a self-driven and dedicated individual with a strong background in AR/AP, we would love to hear from you.
Sr. Executive - Quality Assurance
Number of vacancy - 2Job Summary:
As a Senior Executive in Quality Assurance, you will be responsible for ensuring the highest level of quality in our products and services. You will play a pivotal role in maintaining and improving our quality management system, implementing quality control measures, and ensuring compliance with industry standards and regulations. Your attention to detail and analytical mindset will be key in identifying areas for improvement and implementing effective quality assurance processes.
- Develop and implement quality assurance policies and procedures to ensure compliance with industry standards and regulations.
- Monitor and evaluate the effectiveness of the quality management system, identifying areas for improvement and implementing necessary changes.
- Conduct regular audits and inspections to ensure adherence to quality standards and identify any non-conformities.
- Collaborate with cross-functional teams to define quality metrics and establish performance targets.
- Develop and maintain quality control documentation, including standard operating procedures (SOPs), work instructions, and inspection plans.
- Conduct training sessions to educate employees on quality standards, procedures, and best practices.
- Investigate customer complaints and internal non-conformities, identifying root causes and implementing corrective and preventive actions.
- Coordinate with suppliers and vendors to ensure the quality of incoming materials and services.
- Stay up-to-date with industry trends and best practices, and make recommendations for continuous improvement.
- Ensure compliance with relevant regulatory requirements and participate in external audits and inspections.
Responsibilities:
Requirements:
- Bachelor's degree in a relevant field (e.g., Quality Management, Engineering, or related discipline).
- Minimum of 5 years of experience in quality assurance, preferably in a manufacturing or service industry.
- Strong knowledge of quality management systems, standards, and tools (e.g., ISO 9001, Six Sigma, Lean Manufacturing).
- Experience in conducting audits, inspections, and root cause analysis.
- Excellent analytical and problem-solving skills, with a keen eye for detail.
- Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
- Proficient in using quality assurance software and tools.
- Knowledge of relevant industry regulations and requirements.
- Professional certifications in quality management (e.g., ASQ Certified Quality Engineer) are preferred.
- Ability to work independently, prioritize tasks, and meet deadlines.
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Mode of Work
Work from Office Department:
Quality Assurance-
Location :
Mumbai
We offer competitive compensation packages and a stimulating work environment that fosters professional growth and development. Join our team and contribute to our commitment to delivering high-quality products and services to our customers.